Privacy Policy
Your Privacy Matters to Us
This privacy policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or contact us.
We follow UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).
What Information We Collect
We may collect the following information:
- Your name and email address (when you contact us or place an order)
- Your delivery and billing address
- Your order details and payment status
- Messages or feedback you send us
- Website usage data (using cookies)
We do not collect or store your full payment card details. Our payment provider handles these securely.
Why We Collect Your Data
We use your information to:
- Process and deliver your orders
- Contact you if there’s an issue with your order
- Respond to your questions or feedback
- Improve our website and service
We only collect the information we need and never sell your data.
How Your Information is Stored
Your data is stored securely using encrypted systems.
We retain your information only as long as necessary to fulfil your order or comply with legal requirements.
Cookies
Our website uses cookies to:
- Remember what’s in your basket
- Understand how visitors use our website (anonymous data only)
You can turn off cookies in your browser settings.
Your Rights
You have the right to:
- Ask what personal data we hold about you
- Request a copy of your data
- Ask us to correct or delete your data
- Withdraw your consent at any time
To do this, please email us at [info@sngsensoryltd.co.uk].
Third-Party Services
We may use trusted third-party services (e.g. payment processors or shipping providers) to fulfil your order.
We only share what’s necessary and ensure they also protect your data.
Changes to This Policy
We reserve the right to update this page from time to time. The latest version will always be available on our website.
Contact Us
If you have any questions about how we use your data, please get in touch with us:
Email: [info@sngsensoryltd.co.uk]
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